Refund policy
Refund & Return Policy
At Qavqora, we want customers to shop with clear information about returns, refunds, cancellations, and order-related issues.
Please review this Refund & Return Policy before completing your purchase. If you have any questions about an order or need assistance with a return, contact us at service@qavqora.com
.
For faster assistance, please include your Order Number and the email address used to place the order.
1. Return Eligibility
We accept eligible return requests submitted within 14 days after delivery.
To be eligible for a return, the item must generally:
- Be unused and in its original condition
- Show no signs of wear, damage, washing, or alteration
- Include the original packaging where applicable
- Include any accessories or components originally supplied with the product
- Be accompanied by valid order information
We reserve the right to review the condition of returned merchandise before approving a refund.
If more than 14 days have passed since confirmed delivery, we may be unable to accept a standard return request except where otherwise required by applicable law.
2. How to Request a Return
Before sending any product back, please contact our customer service team at:
Please provide:
- Your Order Number
- The email address used to place the order
- The item you wish to return
- The reason for your return
- Photos of the product where reasonably necessary
Our customer service team will review your request and provide return instructions if the return is eligible.
Please do not send products back without first contacting us.
3. Change-of-Mind Returns
Eligible unused products may be returned within the applicable 14-day return period, including where you have changed your mind or selected an unsuitable item or available variant.
For returns that are not caused by a product defect, shipping error, or other issue attributable to us, the customer may be responsible for the applicable return shipping costs.
Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.
Returned products must satisfy the eligibility conditions stated in this policy.
4. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is:
- Damaged during delivery
- Defective
- Incorrect
- Materially different from the product ordered
please contact us within 7 days after delivery so that we can review the issue promptly.
Contact:
Please include:
- Your Order Number
- Your Order Email
- A description of the issue
- Clear photographs showing the product and the reported problem
- Video evidence where useful
- A photograph of the package or shipping label where relevant
Please keep the affected item and its original packaging while the claim is being reviewed.
5. Resolution for Product Issues
Once we receive the required information, our customer service team will review the circumstances of the claim.
For an approved claim involving a damaged, defective, missing, or incorrect item, depending on the circumstances, we may offer an appropriate resolution such as:
- Replacement
- Partial refund
- Full refund
We may request additional information where reasonably necessary to review the claim.
Submitting a claim does not automatically guarantee a particular resolution. The appropriate solution will depend on the nature of the issue and the information available to us.
6. Non-Returnable Items
Certain products may not be eligible for return where applicable, including:
- Products that have been used, worn, washed, altered, or damaged after delivery
- Products returned without required components or accessories
- Products showing signs of misuse or improper handling
- Items specifically identified as non-returnable or final sale before purchase
- Items that cannot reasonably be accepted for hygiene or safety reasons, where applicable
This section does not limit rights relating to products that arrive damaged, defective, or incorrect, or other rights that cannot lawfully be excluded.
7. Exchanges
We do not currently operate a standard direct exchange service for different colors, styles, or variants.
If you purchased an item and would prefer another available option, please contact service@qavqora.com
.
Where an ordinary return is eligible, you may return the original item according to this policy and place a new order for the preferred product.
For an approved damaged, defective, or incorrect-item claim, a replacement may be offered as part of the resolution.
8. Return Authorization
Do not return merchandise without first contacting our customer service team.
If your return is approved, we will provide the applicable return instructions.
Products sent without prior authorization may be difficult to identify and may delay or prevent processing.
The registered business address of HAIYING TECHNOLOGY LIMITED shown at the bottom of this policy is not automatically our merchandise return address.
Please use only the return instructions provided by our customer service team.
9. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
For an eligible return based on personal preference, change of mind, or selection of an unsuitable option, the customer may be responsible for return shipping costs.
For an approved claim involving an incorrect, damaged, or defective product attributable to us, we will provide the appropriate resolution and return instructions.
Any applicable shipping responsibility will be communicated before the return is sent.
10. Refund Processing
After an eligible returned item is received, we will inspect it and review the return.
If the refund is approved, it will generally be issued to the original payment method used for the purchase.
We aim to process approved refunds within 5–10 business days after the returned item has been received and inspected.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
These additional processing times are controlled by the relevant financial institution and may vary.
11. Original Shipping Charges
Original shipping charges are generally non-refundable for standard change-of-mind returns.
Where a refund results from an approved damaged, defective, or incorrect-item claim, applicable shipping charges may also be reviewed as part of the resolution.
Nothing in this section limits rights that may apply under mandatory consumer protection laws.
12. Order Cancellations
If you need to cancel an order, please contact:
Please send your request as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment.
However, cancellation cannot be guaranteed once processing or shipment has begun.
Once an order has been dispatched, it generally cannot be canceled in transit. If eligible, you may request a return after delivery according to this policy.
13. Missing Items
If you receive your order and believe an item is missing, first check whether the order was divided into multiple shipments.
Multiple packages may arrive on different dates.
If all expected packages have been delivered and an item is still missing, contact:
Please provide your order number and details of the missing item so that we can review the shipment.
14. Packages Lost in Transit
If tracking information indicates that a shipment may have been lost while in transit, please contact our customer service team.
We may review the tracking information and, where appropriate, work with the carrier or logistics provider to investigate.
If the shipment is confirmed as lost in transit, we will review the circumstances and provide an appropriate resolution.
15. Package Marked Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check the delivery location and surrounding areas.
- Ask household members, reception staff, or neighbors where appropriate.
- Review any delivery notice or proof of delivery.
- Contact the local carrier using your tracking number.
If you still cannot locate the shipment, contact service@qavqora.com with your order information.
We will review the available delivery information and provide reasonable assistance where possible.
16. Refunds to the Original Payment Method
Approved refunds will normally be issued to the payment method originally used for the purchase.
If the original payment method is no longer available or another issue prevents the refund from being completed normally, please contact customer service so that we can review the situation.
We will not normally issue a refund to an unrelated third-party payment account.
17. Consumer Rights
Nothing in this Refund & Return Policy is intended to exclude, restrict, or replace any consumer rights that cannot lawfully be waived or limited under applicable law.
Where mandatory consumer protection laws provide additional rights or remedies, those requirements will apply.
18. Contact Us About a Return or Refund
For questions concerning returns, refunds, cancellations, damaged products, incorrect items, or other order-related issues, contact:
Customer Service Email:
service@qavqora.com
Customer Service:
+852 47485827
Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
We aim to respond to customer service inquiries within 24–48 hours on business days.
For faster assistance, please provide:
Order Number
Order Email
Reason for your request
Photos or video where applicable
Refund & Return Policy – Company Information
Store Name:
Qavqora
Website:
qavqora.com
Website Operator:
HAIYING TECHNOLOGY LIMITED
Business License Entity:
HAIYING TECHNOLOGY LIMITED
Registered Address:
ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING,
2-4 SHEUNG HEI STREET, SAN PO KONG, HK
Customer Service Email:
service@qavqora.com
Customer Service:
+852 47485827